Frequently Asked Questions
What is the return policy?
You have 14 days from the date of receipt of your order to return a product, provided it is unused, in its original condition, and in its original packaging. To request a return, simply contact us using the contact form. Return shipping costs are the responsibility of the customer.
Can I track my order?
Yes. As soon as your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to follow the progress of your package at each stage until delivery.
When will I receive my order?
Orders are carefully prepared and shipped within 1 to 3 business days. Once shipped, delivery typically takes 2 to 3 business days via Colissimo. You will receive a confirmation email with a tracking number as soon as your order is shipped.
Where are your products manufactured?
The products are designed, customized, and carefully assembled in France. We select high-quality materials and create the designs in our workshop to guarantee a refined and durable finish.
Can I give a box as a gift?
Yes, our boxes are perfectly suited for gifting. They are carefully prepared and packaged for a wonderful opening experience, with no price information included in the package.